返金ポリシー

Refund & Return Policy

At Amira Bags, we want you to love every piece you receive. If something isn't right, we're here to help. This policy applies to all orders placed on our website, regardless of the destination country.

30-Day Returns

You have 30 days from the date your order is delivered to request a return. To be eligible, the item must be:

• Unused, unworn and in the same condition you received it;
• In its original packaging, with all tags, dust bags and accessories included;
• Accompanied by proof of purchase (order number or receipt).

Right of Withdrawal (EU & UK Customers)

If you are a consumer in the European Union or the United Kingdom, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. Our 30-day return window extends and does not limit this right. To exercise it, simply send us a clear statement of your decision by email.

How to Start a Return

1. Email us at support@amirabags.store with your order number and the item(s) you wish to return.
2. Our team will reply within 1–2 business days with the return address and instructions.
3. Pack the item securely and ship it back. We recommend a trackable shipping service.

Please do not send items back without contacting us first. Returns sent to an incorrect address or without authorization cannot be processed.

Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the item arrived damaged, defective or incorrect. Original shipping fees (such as Express Shipping) are non-refundable, except where required by law.

Damaged, Defective or Wrong Items

If your order arrives damaged, defective or is not what you ordered, please contact us within 7 days of delivery at support@amirabags.store with your order number and clear photos of the item and packaging. We will send you a replacement or issue a full refund, including shipping, at no extra cost.

Exchanges

The fastest way to get a different item or colour is to return the original item and place a new order. Contact us and we will be happy to assist.

Non-Returnable Items

• Items that show signs of use, wear, damage or alteration;
• Gift cards;
• Items purchased on final sale, unless defective or where required by law.

Refunds

Once your return is received and inspected, we will notify you by email. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time for the amount to appear on your statement.

Refunds are issued in the currency in which the order was paid. Amira Bags is not responsible for differences caused by exchange-rate fluctuations or fees charged by your bank or payment provider.

Late or Missing Refunds

If you haven't received your refund after 10 business days, please first check with your bank or card issuer. If you still need help, contact us at support@amirabags.store.

Order Cancellations

You may cancel your order free of charge before it has been shipped. Please contact us as soon as possible. Once an order has shipped, it can no longer be cancelled, but you may return it under this policy.

Contact

Questions about returns or refunds? Email us at support@amirabags.store.